Return as new or defective goods
We will meet all our obligations under the Consumer and Competition Act. Items that are returned more than 7 days after delivery and/or are unable to be resold as new cannot be credited or refunded. We cannot accept items for exchange that are returned after 7 days. Please note that we are not obligated to refund items unless they are defective or damaged. Please email the Customer Services Team to arrange your return at admin@pullmoon.com.
Return of erroneous, excessive, or subscripted orders
For Goods ordered in excess of your requirements or in error, we reserve the right to charge a handling fee of up to 20% of the original invoice value where those Goods are returned. An authorization is required by the customer s prior to the return of any Goods, and we are under no obligation to grant any such authorization. Please email the Customer Services Team to discuss the situation at admin@pullmoon.com.
To organise return, please ensure the following:
· You retain the original packaging, including the packaging box or satchel
· You accurately describe the fault or damage
· You attach clear photographs of the damage
Refund methods
Your refund will be issued after we receive your item(s) at the Pullmoon returns centre. The way your refund is processed depends on your original payment method. Credit card refunds will be sent to the card-issuing bank within 10 business days of receipt of the returned package.
