Special Notification: For any courier shipping to mainland China, dried products including but not limited to dry seafood product and dry deer product cannot mix with other standard products and must be packed separately.
All orders are sent from Australia via international carrier. International shipping costs are determined by the total weight of your order, and the continent you are shipping to. To calculate the cost of shipping, please contact our customer service team -admin@pullmoon.com.
Any import duties or taxes that are levied by the authorities of your country are your responsibility. We recommend that you check your country's import regulations prior to ordering. You must provide a valid email address and phone number when placing your order so that the carrier can contact you if your package is held at the border. Packages that are held up by customs will be delayed. We will do our best to get your package to you as quickly as possible but unfortunately, this is completely out of our control, and we do not guarantee that we will be able to deliver any packages in the custody of relevant authorities.
Confirming your order payment means you accept the conditions regarding any duties, taxes, customs fees or otherwise (collectively, Fees) that may be incurred. We strongly recommend that you check your country's import regulations prior to confirming your order. Any applicable Fees will be an additional amount that will be collected upon delivery of your order. Unfortunately, we are unable to provide you with the exact amount you will be charged, and therefore we strongly recommend you contact your local government for specific details. You agree that we are not responsible for notifying you of any applicable Fees before you place an order for any of our products and you are solely responsible for any applicable Fees incurred in relation to delivering your order.
We ship within three business days. If we are unable to dispatch your order within three business days, we will use our best endeavours to contact you and advise you of the expected dispatch date.
Where parcels are unclaimed after attempted deliveries are made, and then returned to us by the postal services, we may charge to have the parcel redelivered to you. Parcels returned for this reason may incur a fee. If attempted deliveries go unclaimed again after redelivery is arranged, then returned to us, we may deduct any fees associated with the return of that product from any refund owed. Refunds do not include any delivery charges and will not be made until the goods have arrived back with us.
Some countries have special regulations specific to importing seafood or products. Anyone ordering products for delivery acknowledges they have reviewed the contents of their order and acknowledge that it contains acceptable and approved items for import into the country of destination/delivery. The buyer solely accepts full responsibility and any associated risk of any items or package (or part thereof) being detained by customs for whatever reason and acknowledges and agrees that they will not hold seller liable for orders unable to be delivered to their destination due to import regulations.
